Refund policy
Return & Refund Policy
The Paper Princess | Made personal. Made to stand out.
Thank you for shopping with The Paper Princess! Every order is handled with care, and customer satisfaction is important.
Because The Paper Princess offers ready-made merchandise, personalized gifts, custom creations, and digital products, return eligibility depends on the type of item purchased.
Personalized & Custom Products
Personalized, customized, and made-to-order products are final sale and are not eligible for change-of-mind returns or exchanges.
This includes items featuring customer-selected names, photos, wording, colors, designs, or other personalization details.
Please review all submitted information carefully before checkout.
If an item is defective, arrives damaged, or is incorrect due to a production or fulfillment error, contact The Paper Princess for assistance.
Standard & Ready-Made Products
Eligible standard, non-personalized products may be returned within 14 days of delivery.
Items must be unused, unworn, in their original condition, and include any original packaging or accessories.
To request a return, email thepaperprincessdesigns@gmail.com with your order number and reason for return.
Returns must be approved before items are shipped back. Return instructions will be provided after approval.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact The Paper Princess as soon as possible, preferably within 48 hours of delivery.
Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
Depending on the circumstances, an appropriate resolution may include a replacement, correction, or refund.
The preferred 48-hour reporting period does not remove any rights provided by applicable law.
Digital Downloads
Digital files and instant-download products are generally final sale once delivered or accessed.
If a digital file is corrupted, inaccessible, or materially different from its description, please contact The Paper Princess for assistance.
Order Changes & Cancellations
Personalized and made-to-order items may only be canceled or modified before design work, production, or supplier fulfillment begins.
Once work has started, cancellation requests may not be approved.
Return Shipping
Customers are responsible for return shipping costs on eligible change-of-mind returns.
If an item is defective, damaged, or incorrect due to a fulfillment error, an appropriate remedy, including return shipping where applicable, will be arranged.
No restocking fees are charged.
Refund Processing
Approved refunds are issued to the original payment method after any required return and inspection.
Refund timing may vary depending on the payment provider.
Original shipping charges are generally nonrefundable for change-of-mind returns.
Contact Information
The Paper Princess
Email: thepaperprincessdesigns@gmail.com
Website: https://shoppaperprincess.com
Nothing in this policy limits consumer rights that cannot legally be excluded.